Delivery and Shipping Policy
How Long Does Shipping Take?
You can check the shipping time for a specific product on the page, entering the product. Once you have put the products you want to buy in your basket and have selected the delivery country, you will see the estimated shipping time in it.
If the delivery period, beyond our control, cannot be met, because our supplier does not fulfill its commitment for excellent reasons, we can cancel the shipment.
We always advise tracking the shipment so that the customer can be informed at all times of its status.
At Melts Infusions, the shipping cost is not included in the product price. We have an urgent service that delivers your order in 1-4 working days as long as this order is placed.
It is possible that due to circumstances beyond Melts Infusions, there may be delays in the delivery of orders. To solve these types of incidents, you can contact us.
Bulky Parcel Shipping
The delivery of bulky goods, which are sent through a courier company, will be deposited in the entrance area of the address provided. If a delivery to the home's door is desired, there is the possibility of doing it, with the charge of an additional supplement.
The rate will change for orders containing refrigerated products. Shipping will have a fixed cost as long as the order contains at least one refrigerated product. Its increase is due to the special transport, which keeps the cold chain controlled so that orders arrive in good condition, always between 2ºC and 6ºC.
If there is no one at home to receive the order, the package can be delivered to the building's concierge.
Once the product has been added to the Shopping Cart, you will see the exact shipping cost.